Terms and conditions

The present document (Terms and Conditions) establishes the conditions for the sales made between any individual wishing to make a purchase from the nandina.es website, hereafter referred to as "the customer," and Creaciones Coreva SL., whose registered office is located at C/ Algezar 32 - Poligono Industrial De Tres Hermanas 03680  - (Aspe) - Alicante, Spain. Creaciones Coreva SL, VAT number B54962584, is registered in the Alicante Trade and Companies Register under number 3985, Folio 79, Sección 8, Hoja 152213, Inscripción 4. Creaciones Coreva SL. will be hereafter referred to as "Nandina."

The conditions established in this document apply exclusively to non-trading individuals. 
Once the customer has read these terms and conditions, an agreement is implied. Using the website also implies full agreement with these terms and conditions.

Prices

All item prices are given in pounds sterling and are inclusive of all taxes. Item prices do not include delivery charges (see paragraph 3, Dispatch and delivery). 
Nandina reserves the right to modify its prices at any time without prior notice. The items will be invoiced according to the prices in effect at the time the order is completed. The items ordered will remain the property of nandina.es receives the full payment amount. Payments must be made in full in one installment.
**Shipping costs will be applied for all flash sale items.

Ordering

Nandina reserves the right to withdraw and/or modify any items on its website at any time.

Placing an order

The customer may order online from the Nandina.es website at any time. He may also order by telephone from Monday through Friday between 9:00 a.m. and 12:00 p.m. or between 1:00 p.m. and 5:00 p.m. (GMT) at the following telephone number: +34 966 44 93 82

Note: Nandina.es reserves the right to cancel or to refuse any order from a customer with whom there exists a dispute relating to the payment of a previous order or who appears to present a risk to Nandina.

Order conditions

All orders imply acceptance of the prices and item descriptions available at the time of sale. 
Nandina.es undertakes to honour all orders received on the website, subject to item availability. If one or more items ordered are not available, Nandina.es will strive to inform the customer as soon as possible. In such a situation, the customer’s order will be cancelled and the corresponding payment amount will be refunded.

Payment and security

In some cases, Nandina customer service may contact a customer to request additional information before his or her order is processed. This is standard security procedure and the information provided will not be shared with any outside parties.

Dispatch and delivery
Delivery locations

At this time, Nandina.es delivers to the United Kingdom mainland, including the Isle of Wight. This excludes Scilly Islands, Channel Islands, Isle of Man, Oakney Islands, and Outer Hebrides. Please also note that remote postal codes may incur longer delivery times.

Special circumstances

Delivery may be delayed in the event of a natural disaster or force majeure beyond Nandina.es’s control. 
Nandina.es is not responsible for postponed deliveries in such circumstances. 
In the event that a customer is absent and does not contact the carrier after two delivery attempts and five working days, then his package will be returned to Sarenza.co.uk without the option to re-deliver.

Delivery options**
Express delivery:

With exception of the winter and summer sale periods, as well as during the exclusive customer sales, orders placed at Nandina.es before 2 p.m. (GMT) Monday through Friday (except French national holidays) will be processed and dispatched the same day, subject to payment confirmation. Orders placed on Nandina.es after 2 p.m. (GMT), during the weekends, or on Spain national holidays will be processed the following working day, subject to payment confirmation. Orders placed during the winter and summer sale periods, as well as during the exclusive customer sales will also be processed the following working day, subject to payment confirmation.

Delivery time is normally one working day from the time the order is received for mainland UK and the Isle of Wight. Customers may track their parcels on correos.es using the tracking code provided in the order confirmation e-mail.

**The prices of the items displayed do not include shipping costs, which will be added to the total amount of the order and clearly detailed on the delivery page and when confirming the order and proceeding to payment. 
The charges shall exclusively be borne by the customer.
The charges will be applied if:
• The basket contains at least one flash sale item;
• The basket contains one or more items that aren't part of a flash sale;

Exchanges, returns and refunds
Right of withdrawal

Conditions
You have the right to withdraw from this contract without giving any reason within a period of fourteen days from the receipt of the product. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (by a letter sent by post or by email, for example). You can use the withdrawal form but it is not obligatory. To comply with the withdrawal period, all you need to do is to send your communication concerning the right of withdrawal before the withdrawal period expires.

Effects of withdrawal
You must return the item without undue delay and, in any event, no later than fourteen days after you have told us of your decision to withdraw from this contract by using the return label at your disposal. This period is considered to have been complied with if you return the item before the end of the fourteen-day period.
We will pay for the cost of returning the item.
Your liability is only incurred if there is any depreciation in value of the item caused by any handling other than that which is necessary to establish the nature, characteristics and proper functioning of the item.

Model withdrawal form
For the attention of NANDINA, C/ Algezar 32 - Poligono Industrial De Tres Hermanas 03680  - (Aspe) - Alicante, Spain.
I/We (1) notify you by means of this letter of my/our (1) withdrawal from the contract concerning the sale of the item (1)/the performance of the service (1) below.
Ordered on (1)/received on (1)
Name of customer(s)
Address of customer(s)
Signature of customer(s) (only when sending a paper copy of this form)
Date
(1) Delete as appropriate.

30-day returns
On Nandina.es, the Customer has 30 days from the date of shipment of the items to return the items, subject to compliance with the conditions set out in the paragraphs below. This right of return within 30 days does not affect your rights and legal guarantees.

Terms of exchanges and returns for refunds
The returned item(s) must be new, unused and perfectly intact, in the original box.
Any exchanges or returns must be the subject of an exchange request or a return request via the " Account" section on Nandina.es
The Customer may make a single request for a return or an exchange online per order on Nandina.es
If the Customer's order contains several items and he or she wishes to return more than one item, he or she will choose all the items he or she wishes to exchange or to be refunded when making this return request.
The Customer will have to confirm his or her return via Collect+ to return his or her parcel for free (return costs covered by Sarenza.co.uk) on Nandina.es. The Customer will then obtain a return label to print.
If the Customer were to return items by a mode of transport not approved by Nandina.es at his or her own cost, he or she would not be able to claim a refund from Nandina.es.
If the Customer wishes to return items from different orders, he or she must separate said items into different packages when returning them. Any return of items from different orders which do not comply with this condition cannot be processed within the time frame given in our Terms and Conditions.

Condition of items
All returned items (shoes, original packaging, accessories, instructions, etc.) must be returned perfectly intact.
Upon receipt of the package, Nandina.es will judge the condition of the returned merchandise. No return will be accepted if the returned items have been visibly used or damaged by the Customer and if such use or damage renders the items unfit for sale. 
In the event of an exchange, if the returned items have been visibly used or damaged by the Customer and if such use or damage renders them unfit for sale, Nandina.es reserves the right to recover any debts from the Customer.

Refunds
In the event of your withdrawal from this contract, we will refund all payments received from you (with the exception of additional charges caused by you having chosen, if applicable, a delivery method other than the cheapest standard delivery we offer) without undue delay and, in any case, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We may defer the refund until we have received the item or until you have provided proof of shipment of the item, whichever occurs first. We will process the refund using the same means of payment which you used for the original transaction, unless you expressly agree otherwise; in any case, this refund will not entail any additional costs for you. No cash refund will be given by Nandina.es in the event of the return of one or more items paid for with a gift card. The corresponding card will be automatically credited with the corresponding amount by the relevant partner.

Refunds with Collect +
If the Customer has left his or her package in a Collect + store, using the return label provided for this purpose, Nandina.es agrees to refund the Customer once the parcel has been scanned back into stock by our warehouse. 
In the event of receiving a return package the content of which does not comply with the return request or the items of which do not comply with the return conditions mentioned above, Nandina.es reserves the right to recover any debts from the Customer.

Exceptions
 For hygiene and safety reasons, the Customer cannot exercise his or her right of withdrawal for the following items:
- Socks; tights; trainer socks;
- Underwear including bras, boxers, etc.
- Cleaning products: aerosols, etc.
Nandina.es reserves the right to change this list.


Return of the correct product

The Customer must return the product purchased on the site Nandina.es, new and unworn, for which they have exercised their right of withdrawal. If the Customer does not return the correct product, Nandina will send an email inviting them to recover the goods at their own expense, within two months from the date of the email.
After this period, Nandina will be considered the owner and reserve the right to destroy the goods. Nandina cannot be held responsible for this destruction.
In addition, in the absence of restitution of the goods subject to the right of withdrawal, Nandina reserves the right to file a complaint for breach of trust.

Shipping orders for exchanges
If the Customer has chosen to send us his or her return parcel via a CORREOS, the order with his or her exchanged item(s) will be shipped within 48 hours of receiving the returned items.
If the total amount of the Customer's exchanged order is higher than the total amount of his or her initial order, the Customer will be able to pay the difference online by credit card or PayPal. The shipment of the Customer's exchanged order is dependent on this payment being approved.
If the total amount of the Customer's exchanged order is less than the total amount of the initial order, Nandina.es will refund the difference within 5 days of receiving the package at its warehouse. 
The Customer must keep the proof of postage for the parcel which will be given to him or her by CORREOS. If the package is lost, no order will be released, exchanged or refunded without this proof of postage.
The Customer has a period of 30 working days from the date of postage of his or her return package to make any claim relating to the return.
No claim will be accepted after this time.
The Customer must send his or her complaint by email via the contact form on the Nandina.es Customer Service page or by post to the following address: Nandina, Service Client C/ Algezar 32 - Poligono Industrial De Tres Hermanas 03680 - (Aspe) - Alicante, Spain.


Payment

Customers may pay for their purchases with a debit/credit card (Visa or Mastercard) or via PayPal. The payment will be confirmed upon receipt of any additional information requested (in case of payment by debit or credit card that requires further verification).

Nandina.es reserves the right to verify the personal information given by the customer and to adopt any measures deemed necessary to ensure that the person whose bank account is being debited is the same person who placed the order. This is to prevent any fraudulent payments. This verification may take the form of a request for proof of identity and/or address and/or bank documents (BBAN or void cheque). If the customer fails to respond to such a request within two days of the request made by Nandina.es, the order in question will be automatically cancelled, with no option to make a subsequent complaint.

Nandina.es is also entitled to directly cancel an order that presents one or more risk factors of fraudulent bank card use.

Customer service

Should the customer require any information or have any questions, the Nandina.es customer service team may be contacted by telephone from Monday to Friday between 9am and 12pm and between 1pm and 5pm (GMT) at +34 966 44 93 82 or by email at hola@nandina.es

Liability

Nandina.es has an obligation only to use its best endeavours throughout all the stages regarding accessing the site, the ordering process, delivery, customer service or after-sale service. Nandina.es cannot be held liable for any damages or inconveniences inherent to using the Internet network, specifically a disruption of services, an external intrusion or computer viruses, or for any event considered to be force majeure, as established by case law.

Nandina.es may not be held liable for a Customer’s misuse and / or intensive use of items. Nandina.es may not be held liable for the return of a competitor's product and / or a product not sold on Nandina.es. It is the responsibility of the Customer to return the correct item. Consequently, Nandina.es will not refund any item returned to Sarenza in error.

Intellectual property

All text, comments, works, illustrations, and images reproduced on Nandina.es are protected by worldwide copyright and intellectual property laws. In this regard, and in accordance with the provisions of the intellectual property code, only private use is authorised, subject to different, more restrictive provisions of the intellectual property code. Any reproduction, in whole or in part, of the Nandina.es website is strictly forbidden without prior agreement.

Complaints handling procedure

Chanb Complaints sent to Nandina.es will be processed as quickly as possible and will receive a response acknowledging receipt thereof within 14 days of the date of receipt.

Since 15 February 2016, the European Commission's Online Dispute Resolution platform has been open to the public. Any consumer who has a dispute with a company situated in the European Union can file a request for mediation using the European platform. You can also consult the European Commission website dedicated to consumer mediation: http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/adr-odr/index_en.htm.

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